Privacy Policy

Last updated: December 07, 2025

Trust

This Privacy Policy describes how Aitomates (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our AI automation services and website.

We are committed to protecting your privacy and handling your data in an open and transparent manner. We only collect basic user information necessary to provide and improve our services, and only with your explicit consent.

Who We Are

Company Name: Aitomates
Location: Finland
Website: https://aitomates.fi
Email: simo@aitomates.fi

Information We Collect

We collect only the essential information needed to provide our services. This includes:

Personal Information You Provide

When you contact us or use our services, you may provide:

Communication Information: Name, email address, phone number, company name
Service Requests: Information about your business processes and automation needs
Communication Data: Messages, inquiries, and feedback you send to us
Account Information: If you create an account, login credentials and preferences

Automatically Collected Information

When you visit our website, we automatically collect:

Usage Data: Pages visited, time spent, browser type, device information
Technical Data: IP address, cookies, and similar tracking technologies
Analytics Data: Information about how you interact with our website and services

We process your personal data based on:

Consent: You have given explicit consent for us to process your data for specific purposes
Contract Performance: Processing is necessary to provide the services you requested
Legitimate Interests: To improve our services, prevent fraud, and ensure security
Legal Obligations: To comply with applicable laws and regulations

How We Use Your Information

We use your information solely for the following purposes:

Providing AI Services: To deliver, maintain, and improve our AI automation solutions
Communication: To respond to inquiries, provide support, and send service updates
Service Improvement: To analyze usage patterns and enhance our offerings
Contract Fulfillment: To execute agreements and deliver requested services
Legal Compliance: To comply with legal obligations and protect our rights

We do not sell your personal data to third parties or use your data for purposes other than those described here.

We may share your information only in these limited circumstances:

Service Providers: Trusted partners who help us deliver services (e.g., cloud hosting, analytics tools)
AI Service Providers: Microsoft Azure, OpenAI, and other AI platforms used to deliver our services
Legal Requirements: When required by law or to protect our legal rights
Business Transfers: In the event of a merger, acquisition, or sale of assets (you will be notified)

As a data subject in the EU/EEA, you have the following rights:

Right to Access: Request a copy of your personal data we hold
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (“right to be forgotten”)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time
Right to Lodge a Complaint: File a complaint with your national data protection authority

To exercise these rights, contact us at: simo@aitomates.fi

Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy:

Active Customers: Duration of the business relationship plus 3 years for legal and accounting purposes
Inquiries: 2 years from last contact
Marketing Consent: Until consent is withdrawn
Legal Obligations: As required by Finnish and EU law

After the retention period, we securely delete or anonymize your data.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience:

Essential Cookies: Required for website functionality (cannot be disabled)
Analytics Cookies: Google Analytics to understand how visitors use our site
Preference Cookies: Remember your language and settings

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Data Security

We use technical and organizational safeguards to protect your data, including access controls, encryption, and monitoring.

Privacy inquiries

If you have questions about this policy, contact us at simo@aitomates.fi.