Smart Request Handling

Receive, understand, and act automatically

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Works with your existing systems

The AI workflow connects your existing channels and systems – no need to change anything

Email and forms

Outlook, Gmail, web forms – incoming messages are picked up and processed automatically

CRM

Salesforce, HubSpot, Microsoft Dynamics – customer data and history always included as context

Ticketing and task management

Jira, ServiceNow, Freshdesk, Asana – tickets and tasks are created automatically

Communication channels

Teams, Slack, email – notifications and summaries to the right people in real time

ERP and operations

SAP, NetSuite – orders, contracts, and resource data available automatically

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Concrete business benefits

What changes when incoming request handling is automated?

Immediate response

Every request gets a response or enters processing in seconds – no more waiting hours or days.

Consistent prioritization

AI classifies and prioritizes every request by the same rules – urgent matters no longer get lost in the crowd.

Team focuses on solving

Sorting, copying, and routing disappear. Experts receive requests pre-digested and ready to act on.

Full visibility

Real-time overview: what's in the queue, who's handling what, and at which stage. No more black holes.

Scales without extra resources

Request volume can multiply without any impact on processing quality or speed.

Better experience for everyone

Customers get faster responses, the team gets less stress, and management gets better visibility.

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Want to see how this would work for you?

Book a free 30-minute assessment – let's explore together which incoming requests to automate first

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