Receive, understand, and act automatically
This is how incoming requests are handled in most companies today
Orders, support tickets, quote requests, and feedback arrive from dozens of channels – and someone has to go through all of them.
Someone reads every message, decides where it belongs, and forwards it – by hand.
A customer or colleague is waiting for a reply – and every delayed hour erodes trust.
Not a chatbot for customers – but a colleague who handles receipt, sorting, and routing behind the scenes
Regardless of channel or language, AI reads the incoming message and understands what it's about.
The request automatically becomes a structured record with all the essentials ready.
After classification, the request goes to the right place – or AI handles it entirely on its own.
This is how the AI workflow processes an incoming request – regardless of channel
From email, web form, chat, or a call memo – AI picks it up automatically
Reads the message, identifies the request type, urgency, and key details
Links the request to customer data, previous contacts, and open items
The request is directed to the right handler with a Teams notification and ready summary
AI monitors progress, sends reminders, and ensures nothing gets stuck
The AI workflow connects your existing channels and systems – no need to change anything
Outlook, Gmail, web forms – incoming messages are picked up and processed automatically
Salesforce, HubSpot, Microsoft Dynamics – customer data and history always included as context
Jira, ServiceNow, Freshdesk, Asana – tickets and tasks are created automatically
Teams, Slack, email – notifications and summaries to the right people in real time
SAP, NetSuite – orders, contracts, and resource data available automatically
What changes when incoming request handling is automated?
Every request gets a response or enters processing in seconds – no more waiting hours or days.
AI classifies and prioritizes every request by the same rules – urgent matters no longer get lost in the crowd.
Sorting, copying, and routing disappear. Experts receive requests pre-digested and ready to act on.
Real-time overview: what's in the queue, who's handling what, and at which stage. No more black holes.
Request volume can multiply without any impact on processing quality or speed.
Customers get faster responses, the team gets less stress, and management gets better visibility.
Book a free 30-minute assessment – let's explore together which incoming requests to automate first